Shipping policy

Shipping

At GreenTek Hub Srl, home of the PurMotors Filters & Solutions and Drying Bag brands, we work to prepare and ship orders as quickly, safely and transparently as possible.

Order preparation

Orders are generally prepared within 1–2 business days of payment confirmation.

For orders confirmed by 16:00, shipping normally takes place on the next business day. Orders confirmed after 16:00 are normally shipped within the second business day.

During periods of high demand, public holidays, product launches or times of particularly high operational volume, preparation times may be a few days longer.

Shipping methods

Shipments are made via the carriers available at the time of the order.

During checkout, the customer will be able to view the shipping options available for their address and choose their preferred service from those offered.

Depending on the destination and carrier availability, cheaper services with longer delivery times or faster services at a higher cost may be shown.

Shipping options, estimated times and costs are calculated in real time via Packlink PRO and may vary depending on:

  • delivery address;
  • destination country and location;
  • weight and volume of the parcel;
  • carrier availability;
  • service selected by the customer;
  • any operating conditions of the carrier.

Delivery times

Delivery times depend on the shipping service chosen by the customer during checkout.

At the time of purchase, the checkout shows the options available for the address entered, with the costs and estimated times associated with each service. The customer can then choose the service best suited to their needs, for example cheaper shipping with longer times or faster shipping at a higher cost, when available.

The times shown at checkout are estimates provided on the basis of the carrier, the service selected, the destination and the operating conditions available at the time of the order. They do not include the time needed to prepare the order.

Any delays caused by the carrier, public holidays, periods of high demand, weather conditions, strikes, customs checks, incomplete addresses or causes beyond the direct control of GreenTek Hub Srl cannot be attributed to the Company.

Shipping costs

Shipping costs are calculated automatically during checkout and shown before the order is confirmed.

The cost may vary depending on the service chosen by the customer, the destination, the weight and volume of the parcel and the rates available via Packlink PRO at the time of purchase.

For certain destinations, promotions or commercial campaigns, free shipping may be offered above a certain amount, if indicated on the Site or at checkout.

Shipment tracking

Once the order has been shipped, the customer will receive the information needed to track the delivery, when available depending on the carrier and the service selected.

Tracking may take a few hours to become active on the carrier’s systems.

Inspection upon delivery

Upon delivery, we recommend checking:

  • that the packaging is intact;
  • that there are no obvious signs of damage;
  • that the number of packages matches what is expected;
  • that the products received match the order placed.

If the packaging is visibly damaged, opened, wet or tampered with, we recommend accepting the parcel with a specific reservation, if permitted by the carrier, or refusing the damaged package.

In the event of anomalies or visible damage, we ask you to contact our customer service as soon as possible, attaching photos of the packaging, the shipping label and the product, if necessary.

Incorrect address, absence of the recipient or failure to collect

The customer is responsible for the accuracy of the details entered when placing the order.

In the event of an incomplete or incorrect address, absence of the recipient, failure to collect from the carrier’s storage point or impossibility of delivery for reasons attributable to the customer, any storage, redelivery or reshipment costs may be charged to the customer.

International shipping and customs

For shipments to countries outside the EU, any customs duties, local taxes, import charges, customs clearance fees or other costs required by the authorities of the destination country are borne by the customer, unless otherwise indicated at checkout.

GreenTek Hub Srl is not responsible for any delays due to customs checks, import procedures or requests from local authorities.

Shipping support

For any information on the status of the shipment or the delivery of your order, you can contact our customer service:

customerservice@greentekhub.com

GreenTek Hub Srl
Via del Battirame 6/3
40138 Bologna (BO)
Italy
VAT no.: IT02234540561
Certified e-mail (PEC): greentekhubsrl@pec.it

The GreenTek Hub Srl team will be happy to help you.