Terms of service
General Terms and Conditions of Sale
These General Terms and Conditions of Sale govern the procedures for the online sale of GreenTek Hub Srl products through its own websites and e-commerce channels, including the PurMotors website, hereinafter the “Site”.
For any questions or requests for information, you may contact us at the e-mail address customerservice@greentekhub.com.
All contractual relations between GreenTek Hub Srl and the Customer are governed by these General Terms and Conditions of Sale, which form an integral and substantial part of every offer, order and order confirmation relating to the purchase of the Products.
Acceptance of the Terms and Conditions of Sale
By electronically submitting the confirmation of their purchase order, the Customer accepts and undertakes to comply with these General Terms and Conditions of Sale in their relations with GreenTek Hub Srl.
The Customer acknowledges that GreenTek Hub Srl is not bound by any terms of sale other than those set out herein, unless previously agreed in writing.
GreenTek Hub Srl reserves the right to amend these General Terms and Conditions of Sale in the future. Any amendments will take effect only for orders placed after their publication on the Site. The Customer is therefore invited to review the latest version of the General Terms and Conditions of Sale before placing any order.
For all matters not expressly governed by these General Terms and Conditions of Sale, reference is made to Italian Legislative Decree No. 206 of September 6, 2005 (“Consumer Code”), to Italian Legislative Decree No. 70 of April 9, 2003 on electronic commerce, to the applicable legislation on distance contracts and to the rules of the Italian Civil Code.
- Contact
1.1 GreenTek Hub Srl, with registered office at Via del Battirame 6/3, 40138 Bologna (BO), Italy, VAT no. IT02234540561, certified e-mail (PEC) greentekhubsrl@pec.it, hereinafter the “Company”.
1.2 Any request for information or clarification may be sent to the Company by writing to customerservice@greentekhub.com.
- Commercial Policy
2.1 Through its own websites and e-commerce channels, the Company offers products belonging to its own lines and brands, including fuel and air protection and filtration products intended for motorcycles and powersport vehicles, marketed under the PurMotors Filters & Solutions brand, and technical accessories for travel, sports, outdoor activities, drying and equipment management, marketed under the Drying Bag brand.
2.2 The essential characteristics of the Products offered by the Company are presented in the relevant product sheets, which can be viewed directly on the Site.
2.3 The Company undertakes to describe the Products clearly and consistently with their function, the available technical characteristics, the stated compatibilities and the limits of use indicated in the product sheets, instructions, FAQs or related documentation.
- Contract of Sale and Procedures for Purchasing the Products
3.1 These General Terms and Conditions of Sale exclusively govern the sale of the Company’s Products through the Site.
3.2 These General Terms and Conditions of Sale do not govern the provision of services or the sale of products by parties other than the Company that may be referred to on the Site through hyperlinks, banners or external content. The Company is not responsible for the provision of services and/or products by third parties, nor for the conclusion of any contracts between the Customer and third parties other than the Company.
3.3 The Customer may purchase one or more Products available on the Site by selecting them and adding them to the cart. Before submitting the order, the Customer will see a summary of the selected Products, the price, any shipping costs, the data entered and the information necessary to complete the purchase. The Customer is required to carefully check the accuracy of the data before confirming the order.
3.4 Submitting the order constitutes an offer to purchase. The contract is deemed concluded when the Company confirms acceptance of the order or begins fulfilling it, unless the e-commerce system technically indicates otherwise.
3.5 The Company reserves the right not to accept an order, in whole or in part, in the cases permitted by law, for example in the event of unavailability of the Product, an obvious error in price or description, impossibility of delivery, suspected misuse of the Site or other documentable operational reasons. If an order that has already been paid for is not accepted, the Company will refund any sums paid.
- Prices
4.1 All sale prices of the Products on the Site are expressed in euros and include VAT, where applicable, and any indirect taxes, where applicable. Prices do not include shipping costs, unless otherwise indicated. Shipping costs are shown in the cart and/or during checkout before the order is confirmed.
4.2 The prices of individual Products, as published from time to time, cancel and replace any previous prices. The prices applied are those shown on the Site at the time of the order and summarized during checkout.
4.3 Any promotions, discounts or promotional codes are valid under the conditions indicated on the Site or communicated by the Company and are not necessarily combinable with one another.
- Availability of the Products
5.1 The Products indicated as available on the Site may be purchased.
5.2 Products indicated as unavailable, sold out or not purchasable cannot be purchased until they become available again, except where a pre-order option is expressly indicated.
5.3 If, after the order has been submitted, one or more of the Products ordered are no longer available, the Company will inform the Customer and will propose, where possible, a replacement, a partial shipment, a wait for restocking or the total or partial cancellation of the order. If an order that has already been paid for is canceled, the Company will refund the sums due.
- Payments
6.1 Payments may be made using the methods available at checkout, including payment cards, PayPal, bank transfer where provided, or other payment systems enabled on the Site.
6.2 At no stage of the purchasing procedure is the Company able to have knowledge of or store in full the data relating to the payment instruments used by the Customer. Payment information is handled through a secure connection by the authorized payment providers. No electronic archive relating to the complete data of the payment instruments is accessible to the Company; therefore, the Company cannot be held liable for any fraudulent or unlawful use of payment instruments by third parties, except in the cases of liability provided for by law.
- Transport and Delivery
7.1 The Company will deliver the Products ordered to the address indicated by the Customer at the time of the order.
7.2 The Products ordered will be delivered in packaging suitable for protecting them during transport. Shipping is carried out by carrier or by another transport service selected by the Company or available at checkout.
7.3 To allow the delivery to be carried out correctly, the Customer is required to provide complete and correct details, including shipping address, recipient’s name, any house and apartment number, postal code, city, country, telephone number and any information useful to the carrier.
7.4 Upon receipt of the parcel, the Customer is invited to check that the number of packages matches that indicated by the carrier and that the packaging is intact and not damaged, wet or tampered with. If the packaging is visibly damaged, the Customer is invited, where possible, to accept with reservation or to refuse the damaged package in the manner permitted by the carrier, keeping photographic evidence of the packaging and of the damage found.
7.5 If the carrier is unable to make the delivery because the recipient is absent or because the details are incomplete or incorrect, further delivery attempts may be made or the parcel may be held in storage by the carrier in accordance with its procedures. Any costs arising from incorrect details, failure to collect, storage or reshipment may be charged to the Customer, unless otherwise provided by law.
7.6 The delivery times indicated on the Site are operational estimates and may vary depending on the destination, the availability of the Products, the time of year, the carrier’s handling, force majeure events or events beyond the direct control of the Company.
- Right of Withdrawal and Return Policy
8.1 In accordance with the legal provisions in force, and with particular reference to the Consumer Code, the Customer who is a Consumer has the right to withdraw from the purchase of the Products without any penalty and without stating any reason within 14 (fourteen) days of the date of receipt of the Products, subject to the exceptions provided for by applicable law.
8.2 In addition to the right of withdrawal provided for by law, GreenTek Hub Srl offers an overall commercial window of 30 (thirty) days from delivery in which to request a return, under the conditions set out in these General Terms and Conditions of Sale and in the Return and Refund Policy published on the Site.
8.3 To exercise the right of withdrawal or to request a return within the 30-day commercial window, the Customer must send an explicit communication to GreenTek Hub Srl by e-mail to customerservice@greentekhub.com, stating the order number, the Customer’s details and the Product to which the request relates. The request must be sent within 30 days of delivery of the Product.
8.4 After the return has been authorized, the Customer must return the Product intact, complete with all its parts, accessories and documentation and, where possible, its original packaging. The direct costs of returning the Product are borne by the Customer, except in the case of an incorrect, defective or non-conforming product or where otherwise provided by law. Returns with shipping costs charged to the recipient will not be accepted unless authorized in advance.
8.5 The Product must be returned intact, clean and not used beyond what is necessary to establish its nature, characteristics and functioning. For installable technical products, filters, components intended to come into contact with fuel, air, mechanical systems or products subject to contamination, the return may be refused or the refund reduced if the Product is found to be installed, used beyond a normal check, damaged, modified, contaminated, incomplete or no longer resalable for reasons attributable to the Customer.
8.6 GreenTek Hub Srl will refund the sums due within 14 days of receipt of the notice of withdrawal, and may withhold the refund until it has received the goods or until the Customer has provided evidence of having sent them back, whichever occurs first. The refund will be made, where possible, using the same payment method used for the purchase, unless otherwise agreed.
8.7 If the return does not comply with the conditions provided for, GreenTek Hub Srl will inform the Customer and may send the Product back to the sender, charging the related shipping costs, or apply a reduction to the refund within the limits permitted by applicable law.
8.8 The complete operating procedures are set out in the Return and Refund Policy published on the Site, which forms an integral part of these General Terms and Conditions of Sale.
- Defective, Incorrect or Non-Conforming Products
9.1 If the Customer receives Products that are defective, incorrect, damaged or not in conformity with what is described on the Site, the Customer is invited to contact GreenTek Hub Srl as soon as possible at customerservice@greentekhub.com, stating the order number and a description of the problem and attaching, where available, images of the Product, the packaging and the shipping label.
9.2 Prompt reporting allows the Company to handle the case more quickly, check for any transport damage and provide correct instructions for replacement, return or refund. This is without prejudice to the provisions of the statutory warranty of conformity and of the applicable consumer protection legislation.
9.3 The Customer is invited not to return the Product on their own initiative without prior instructions or authorization from the Company. Any returns that have not been agreed may prevent the case from being handled correctly and remain the responsibility of the Customer, without prejudice to the rights provided for by applicable law.
9.4 If the parcel is visibly damaged upon delivery, the Customer is invited, where possible, to accept with reservation or to refuse the damaged package in the manner permitted by the carrier, keeping photographic evidence of the packaging and of the damage found.
- Statutory Warranty of Conformity of the Products and Reporting of Defects
10.1 The Company guarantees that the Products will conform to the descriptions published on the Site and to the applicable legislation on the statutory warranty of conformity. For Customers who are Consumers, the Products are covered by the statutory warranty of conformity provided for by law for a period of 24 months from delivery, unless otherwise provided by applicable law.
10.2 The warranty does not cover damage or malfunctions resulting from improper use, incorrect installation, failure to follow the instructions, normal wear and tear of the product, saturation of the filter media due to normal use, contamination, physical or chemical damage, modification of the product, incorrect maintenance or use on incompatible vehicles/applications.
10.3 GreenTek Hub Srl products do not guarantee the operation of the OEM or aftermarket components fitted to the vehicle and do not replace proper maintenance, diagnosis and technical inspection of the vehicle.
10.4 Upon receipt of the communication, the Company will assess the defects and non-conformities reported by the Customer and, after carrying out the quality checks necessary to verify the actual non-conformity of the Product, will evaluate, in accordance with applicable law, whether to authorize the return of the Products, providing a response by e-mail to the address provided by the Customer. Authorization to return the Products does not automatically constitute acknowledgment of any defects or non-conformities, the existence of which may be ascertained after the return itself.
10.5 Products whose return has been authorized by the Company must be returned in accordance with the instructions provided by the Company, together with the required documentation and proof of purchase. The Product may not be taken back or handled correctly in the absence of the information necessary to assess the case.
10.6 If the Company is required to refund the price paid, the refund will be made, where possible, using the same means of payment used at the time of purchase, unless otherwise agreed.
- Seller’s Liability
11.1 GreenTek Hub Srl products are designed to perform the function described in the relevant product sheets and instructions. The Company does not guarantee the operation of OEM or aftermarket components fitted to the vehicle, nor can it be held liable for malfunctions or breakages resulting from causes external to the product, pre-existing defects of the vehicle, incorrect installation, improper use or lack of maintenance.
11.2 GreenTek Hub Srl cannot be held liable for the end of the service life of consumables, filters, seals or components subject to normal wear and tear, saturation, contamination or degradation resulting from ordinary use.
11.3 GreenTek Hub Srl cannot be held liable for damage caused to the vehicle or to third parties resulting from incorrect use of the Products, incorrect fitting, lack of skill, carelessness, failure to follow the instructions, misinterpretation of the technical indications or use on incompatible vehicles/applications.
11.4 GreenTek Hub Srl is not liable for damage sustained by the Products or by the vehicle due to defects, imperfections, hidden problems or pre-existing conditions of the vehicle on which the Products are fitted or used. Such issues are not attributable to the Company and must be checked and resolved by the Customer or by qualified personnel.
11.5 GreenTek Hub Srl assumes no liability for service disruptions attributable to third parties, including the carrier, or to force majeure and/or fortuitous events, such as, by way of example, accidents, theft or robbery suffered by the carrier entrusted with the delivery, fires, explosions, strikes, natural events, logistics blockages, orders issued by the authorities or other events that prevent, in whole or in part, the performance of the contract within the time frames and in the manner provided for. In such cases, the Customer will be entitled to the remedies provided for by applicable law.
- Privacy
12.1 All information regarding the processing of personal data can be found in the Privacy Policy published on the Site.
- Information Contained on the Site
13.1 The information on the Site is provided for informational and commercial purposes, with the aim of helping the Customer understand the characteristics, compatibility, methods of use and limitations of the Products.
13.2 The technical information published on the Site does not replace official vehicle manuals, specific installation instructions, compatibility checks using the official application list, technical diagnosis or the intervention of qualified personnel when required.
13.3 For installable technical products, the Customer is required to check the compatibility of the Product with their vehicle and to follow the fitting, use and safety instructions provided by the Company or by the vehicle manufacturer.
- Governing Law and Dispute Resolution
14.1 These General Terms and Conditions of Sale are deemed to have been concluded in Italy and are governed by Italian law.
14.2 For any dispute relating to the validity, interpretation or performance of these General Terms and Conditions of Sale and of the purchase orders for the Products, the competent court is that of the place of residence or domicile of the Consumer, if located within the territory of the Italian State. In all other cases, the Court of Bologna shall have exclusive jurisdiction.
- Updates and Amendments
15.1 These General Terms and Conditions of Sale may be amended periodically by the Company in line with the development of its commercial policy, the evolution of the Site or in compliance with any regulatory updates.
15.2 Each contract concluded is deemed to have been entered into on the basis of the General Terms and Conditions of Sale in force at the time of the order and published on the Site.
15.3 Any update or amendment will be published on the Site and will take effect from the date of publication, unless otherwise indicated.