Shipping
Preparation and delivery times
Orders confirmed by 4:00 PM on working days are shipped on the next working day.
Orders confirmed after 4:00 PM or on public holidays are shipped within the second working day.
The indicated times refer to the shipping phase and are provided by the courier as an estimate. Exceptional situations (weather conditions, strikes, peak seasons) may cause delays beyond our control.
Shipment tracking
You will receive a confirmation email with the tracking number as soon as your order is handed over to the courier. You can monitor the delivery in real-time via the link included in the email.
Shipping costs
Shipping costs are calculated at checkout based on weight, dimensions, and destination. Any promotions with free shipping are indicated directly on the product page or in the shopping cart.
Returns and refunds — 30 total days
PurMotors offers you a total window of 30 days from the delivery date to request a return and refund. This window includes the legal right of withdrawal of 14 days (Italian Legislative Decree 206/2005, Consumer Code), which is always recognized, and a voluntary commercial extension by GreenTek Hub Srl up to 30 total days.
How to initiate a return
Send written communication within 30 days of delivery and before returning the goods, using one of the following channels:
- Email: customerservice@greentekhub.com
- Registered letter with return receipt: GreenTek Hub Srl, Via del Battirame 6/3, 40138 Bologna (BO) — VAT IT02234540561
Please indicate the order number, the product to be returned, and the reason for the return. Our team will respond within 1-2 working days with instructions for the return.
Return conditions
The product must be returned intact, unused beyond reasonable testing, and in its original packaging, complete with all accessories, labels, and documentation included in the package, with proof of purchase. For technical products that can be installed, actual assembly or use voids the right to return, except in cases of non-conformity as provided by law.
Return shipping costs are the responsibility of the customer. We recommend using a trackable service and retaining the shipping receipt: we are not responsible for packages lost or damaged during return transit.
Refund
Once the integrity of the returned product has been verified, we will proceed with the refund within 14 days of receiving the goods, using the same payment method used for the purchase. You may need to wait for the technical processing times of your bank or payment circuit for the amount to be credited.
Defective or non-compliant products
If you receive a defective product, one damaged during transport, or one different from what you ordered, please report it to us within 24 hours of receipt by writing to customerservice@greentekhub.com with:
- Order number
- Description of the problem
- Photos documenting the defect or damage
We will evaluate the report and propose the most suitable solution (replacement, refund, or other form of resolution) as quickly as possible.
Contact
For any questions regarding shipping, returns, or refunds, we are at your disposal:
- Email: customerservice@greentekhub.com
- Address: GreenTek Hub Srl, Via del Battirame 6/3, 40138 Bologna (BO) — VAT IT02234540561